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Case Study - HIP and happy

15 October 2007

Mr Wing’s first experience of ordering a HIP didn’t give him a very favourable opinion of the scheme. He had used one of the usual Robert Bell and Co. HIP providers but when the HIP was finally produced, it was late - which in turn stalled the entire sale process.

Mr Wing had heard about the movewithus HIPs service and made some enquiries. Within three days the HIP was completed.

“We were very happy with the turnaround time. It went in on Monday and we had it back, completed, by the Thursday. The movewithus service was immeasurably better – we received plenty of phone calls keeping us updated on our HIP’s progress. The information we needed was always on hand.”

Mr Wing, a Senior Partner at Robert Bell and Co., was looking for a service that was easy to use with information readily available. He wanted an end product that was not only produced swiftly, but was done professionally by accredited specialists in his area. He was particularly impressed by the advice he received about information relating to his HIP order. “We were very happy with the support we received for queries not directly related to the HIPs. It showed that movewithus always gave us advice that was in our interests.”